1. Agreement & parties
These Terms of Service (“Terms”) form a binding agreement between you (“you”, “your”) and VoxyAI, operated by Zhang Qiang, an individual developer based in China (“VoxyAI”, “we”, “us”), governing your use of voxyaudio.com and the related text-to-speech service (the “Service”).
By creating an account, purchasing credits or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you are using the Service on behalf of a company, you confirm you have authority to bind that company.
Purchases are processed by Paddle.com Market Ltd (“Paddle”) acting as Merchant of Record. Paddle’s own buyer terms also apply to the transaction itself.
2. The Service
VoxyAI converts text into natural-sounding speech using third-party neural speech models. The Service includes a browser studio, a library of voices, downloadable audio, generation history for signed-in users, and optional API access where offered.
Available voices, languages, model versions and features may change as our upstream providers update their models. We do not guarantee that any specific voice will remain available indefinitely, but we will make reasonable efforts to give notice of material removals.
3. Eligibility & accounts
- You must be at least 16 years old, or the age of digital consent where you live, to use the Service.
- You must provide a valid email address and keep your credentials confidential. You are responsible for activity under your account.
- One person or organization per account. Do not share accounts or resell access.
- We may suspend or close accounts that contain false information, are used for abuse, or are created to circumvent quotas or bans.
4. Plans, credits & quotas
The Service is sold as monthly subscriptions and as one-time credit packs. Current plans, included character allowances, prices and currency are shown on the Pricing page and at Paddle checkout; the price displayed at checkout is the price that applies.
- Subscription characters reset at the start of each billing cycle and do not roll over, unless stated otherwise on the Pricing page.
- Credit packs are one-time purchases. Credits do not expire while your account is in good standing.
- Usage is metered in characters of submitted text. We may adjust the meter to correct clear errors or abuse, and we will explain any adjustment on request.
- Free or trial allowances, if offered, are per person and may be withdrawn if abused.
5. Billing, renewal & cancellation
All payments are collected by Paddle as Merchant of Record, which means Paddle is the seller of record for your purchase. Paddle handles payment methods, currency conversion, applicable sales tax and VAT, invoices and receipts, and appears as the seller on your card statement.
- Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date. You authorize Paddle to charge your stored payment method on each renewal.
- Cancellation. You may cancel at any time from the Paddle buyer portal link in your purchase receipt, or by emailing hello@voxyaudio.com. Cancellation stops future renewal charges; access continues until the end of the period you already paid for.
- Price changes. We may change subscription prices. We will give at least 14 days’ notice by email before a change applies to your renewal, and you may cancel before it takes effect.
- Failed payments. If a renewal charge fails, we may retry or downgrade the account to the free allowance after notice.
- Taxes. Prices are exclusive of tax unless stated. Paddle calculates and remits applicable taxes based on your billing country.
6. Refunds
Our refund policy is set out in full on the Refund Policy page. In summary: first-time purchases of a subscription plan may be refunded within 14 days of the transaction, less any characters already consumed. Credit packs are refundable within 14 days if unused. Refunds are issued by Paddle to the original payment method. Nothing in these Terms limits statutory rights you may have as a consumer in your country.
7. Acceptable use
You agree not to use the Service to:
- generate content that is unlawful, defamatory, harassing, hateful, sexually exploitative of minors, or that incites violence;
- impersonate a real person, or clone or imitate any person’s voice without their documented consent;
- create audio intended to deceive about real events, public figures or elections (deepfakes, disinformation, fraudulent calls);
- infringe copyright, trademark, database or other rights in the text you submit or in the voices you imitate;
- reverse engineer, scrape, resell or provide the Service as a competing text-to-speech API;
- attempt to bypass quotas, rate limits, authentication or payment, or probe our infrastructure for vulnerabilities without written permission;
- upload malware or use the Service in a way that degrades availability for others.
We may remove content and suspend accounts that violate these rules. Serious violations may be reported to the relevant authorities.
8. Your content & licence
You keep all rights to the text you submit (“Your Content”). You grant us a limited, non-exclusive, worldwide licence to host, process and transmit Your Content solely to operate the Service — that is, to send it to our speech-inference providers and return the resulting audio to you. This licence ends when you delete the content or close your account, except where retention is required by law.
You represent that you have the rights needed to submit Your Content, including any third-party text. You are responsible for how you use generated audio.
9. AI output & voice rules
Audio is generated by machine-learning models. Output may contain errors in pronunciation, emphasis or tone and should be reviewed before commercial use, especially for narration, advertising, medical, legal or financial content.
- Commercial use of audio you generate is permitted for the voices and plans where this is stated on the Pricing page, subject to these Terms.
- Voice cloning / imitation: you may only clone or imitate a voice if you are that person or you hold their prior written consent. We may ask for proof of consent and suspend access pending verification.
- No guaranteed uniqueness: because voices are model-generated, similar output may be produced for other users. We do not guarantee exclusivity of any generated audio.
- Disclosure: where law or platform rules require synthetic-voice disclosure, you are responsible for making it.
10. Intellectual property
The Service itself — software, interface, branding, documentation and the underlying voice models — remains the property of VoxyAI, its licensors and its upstream model providers. We grant you a personal, non-exclusive, non-transferable right to use the Service under these Terms. No rights are granted except as expressly stated.
The VoxyAI name and logo may not be used in a way that suggests endorsement without our written permission.
11. Availability & changes
We aim for high availability but the Service is provided on an “as available” basis. We may perform maintenance, and upstream providers may experience outages that affect synthesis. We do not guarantee uninterrupted or error-free operation.
We may add, change or remove features, and may introduce or retire models or voices. If we discontinue the Service entirely, we will give reasonable notice and refund any prepaid unused subscription period.
12. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use creates risk or legal exposure for us or other users.
On termination, your right to use the Service ends immediately. Sections that by their nature should survive — including content licences already exercised, payment obligations, disclaimers, limitation of liability, indemnity and governing law — survive termination. Unused credits are forfeited only where the termination results from your breach.
13. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or that output will meet your requirements.
We do not warrant that generated audio is free of third-party claims, suitable for a particular use, or compliant with the rules of any platform, broadcaster or jurisdiction where you publish it.
14. Limitation of liability
To the maximum extent permitted by law, VoxyAI will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill or business opportunity, arising out of or relating to the Service.
Our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) USD 50.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded by law. Consumers keep their statutory rights.
15. Indemnity
You agree to indemnify and hold harmless VoxyAI and its operators from claims, damages, liabilities and reasonable legal costs arising from your breach of these Terms, Your Content, or your use of generated audio — including claims by a person whose voice you imitated without consent.
16. Governing law & disputes
These Terms are governed by the laws of Hong Kong SAR, China, without regard to conflict-of-law rules. The courts of Hong Kong SAR have exclusive jurisdiction, except that either party may seek relief in any court of competent jurisdiction to protect intellectual property or prevent irreparable harm.
Before filing a claim, please email hello@voxyaudio.com with a description of the issue and we will try to resolve it within 30 days. Consumers in the EU/UK keep the right to bring proceedings in their country of residence.
If you purchased through Paddle, Paddle’s buyer terms also apply to the transaction, and Paddle’s dispute and refund processes remain available to you.
17. Changes to these terms
We may update these Terms to reflect changes in the Service or the law. The “Last updated” date shows the current version. Material changes will be notified by email or a prominent site notice at least 14 days before they take effect. If you do not agree, you may cancel and stop using the Service; continued use after the effective date constitutes acceptance.
18. Contact
Questions about these Terms: hello@voxyaudio.com. We aim to reply within two business days.
Seller: Zhang Qiang, individual developer, China · Service: VoxyAI, voxyaudio.com · Merchant of Record: Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom.